All posts by Natalie Stauffer

HERR window & door Awarded Best Of Houzz 2017

HERR window & door of Edmonton

Awarded Best Of Houzz 2017

 20160614_143110HERR window&door of Edmonton has won “Best Of Customer Service” on Houzz®, the leading platform for home remodeling and design.

The Custom fiberglass exterior door and window company was chosen by the more than 40 million monthly unique users that comprise the Houzz community from among more than one million active home building, remodeling and design industry professionals.

Over 40 Million Monthly Unique Users Nominated Best Home Building,

Remodeling and Design Professionals in North America and Around the World

The Best Of Houzz is awarded annually in three categories: Design, Customer Service and Photography. Design award winners’ work was the most popular among the more than 40 million monthly users on Houzz. Customer Service honors are based on several factors, including the number and quality of client reviews a professional received in 2016. Architecture and interior design photographers whose images were most popular are recognized with the Photography award. A “Best Of Houzz 2017” badge will appear on winners’ profiles, as a sign of  their commitment to excellence. These badges help homeowners identify popular and top-rated home professionals in every metro area on Houzz.


“We are so honoured to have received this award.  It is because of our clients that we have gained this success and had the opportunity to provide the level of customer service our clients deserve.”

-Herr window & door


 “We’re so pleased to award Best of Houzz 2017 to this incredible group of talented and customer-focused professionals, including HERR window & doorsaid Liza Hausman, vice president of Industry Marketing for Houzz. “Each of these businesses was singled out for recognition by our community of homeowners and design enthusiasts for helping to turn their home improvement dreams into reality.”


Follow HERR window & door on Houzz


About Houzz

Houzz is the leading platform for home remodeling and design, providing people with everything they need to improve their homes from start to finish – online or from a mobile device. From decorating a small room to building a custom home and everything in between, Houzz connects millions of homeowners, home design enthusiasts and home improvement professionals across the country and around the world. With the largest residential design database in the world and a vibrant community empowered by technology, Houzz is the easiest way for people to find inspiration, get advice, buy products and hire the professionals they need to help turn their ideas into reality. Headquartered in Palo Alto, CA, Houzz also has international offices in London, Berlin, Sydney, Moscow and Tokyo. Houzz and the Houzz logo are registered trademarks of Houzz Inc. worldwide. For more information, visit

Window installation; its not for amateurs

Window installation is not a game for amateurs or persons with a lack of understanding of the building envelope.  A great example of this is when my best friend, who lives in North West Alberta, she was interviewing different window companies there when she was pricing out a renovation.  After the interviews she called me,  I was horrified to hear the flippant way the window contractors discussed installation.

When she asked how the installation would be managed and who would be completing the install one of the contractors told her ” Don’t worry about it, we know what we’re doing.” another contractor told her, “I’ve sold so much today I can’t really explain much else to you.”

There are three things you need to ask any window company or installer you are considering:

  1. Who is doing the installation and what are their qualifications?
  2. What is the installation process and procedure?
  3. Is the installation procedure written out?
  • What, how, when.  Do they have a plan and a process.  OR Is it left to the whims of the installer.  HERR window & door has a what, if, then scenario for each of their installations.  The Journeyman and Apprentice carpenters know the why, and the how.  They can take an old window out and make adjustments for a better install based on site conditions.  In the constructions industry we have  a saying when something is done incorrectly “It must  have been Friday afternoon”.  Which refers to when a job is done lazily and steps are missed to get it finished quickly.
  • If the person you are dealing with says” don’t worry about it, we’ll do a good job” without giving you any indication of what they will do during installation, major red flag.
  • Qualifications, just because someone has been installing for 25 years does not mean that they have been installing correctly

If they brag that they will have your whole home of windows switched out in one day, another red flag.  I would question that ability of a team of two or three people to properly prep a sill and tie in the sill to the vapour barrier within that time frame.

A failure of a window has 99.9% to do with the installation.  The window companies have put tens of thousands of dollars into the engineering of the windows.  What the envelope engineers have told us that its not a matter of IF water gets into your rough sill, its WHEN.

This is why the recommend a peel and stick to protect the sill as it is the foundation of the weeping system.  There will be another blog post in July all about the weeping systems HERR window and door uses.

What to look for when selecting a Window and Door company.

Knowledgeable installation teams with clearly, written out installation procedures.  They should know exactly how they will tie into the building envelope with an “if, when, then” scenario.  There are many unknowns when taking out an old window, it is typically hard to say the sill is rotten when the window is in place.  But there should always be a procedure an installer can follow to rectify the rot instead of covering it up.

At HERR window and door we ensure the time is taken to properly maintain the building envelope.  If you have any questions or concerns on window installation please don’t hesitate to call us 780-405-5929.

HERR Egress Basement Window

HERR  Egress Basement Window

We were thrilled to finally introduce the HERR  Egress Basement Window at the 2016 Edmonton Home and Garden Show.  It was received with much enthusiasm from contractors, and renovators as well as DIYers.

The HERR egress basement window has been 30 years in the making. Since the founder of HERR window and door, Randy Stauffer, entered the construction industry in the early 1980’s he has been using his creativity to decrease waste and bring innovation to the industry. With his 20 years in the window and door business he was able to combine his knowledge of how doors are made and how windows need to function into an incredible product.

HERR  Egress Basement Window

This the answer to anyone finishing or updating their basement. Prior to the design of the HERR egress basement window, the rough opening would have to be increased significantly and with increased costs for material, labour to cut the concrete, engineering (most municipalities require engineered drawings) the average project budget would have increased astronomically. Typically we can achieve Egress conforming size with as little as 17 1/2″ height.  This is a vast improvement from the current industry standard for an egress slider which is 60″ x 30″. We do not recommend having the foundation of our homes sliced, and diced without the correct due-diligence completed to ensure the foundation would remain solid.  Currently the only other Egress window in a similar size on the market is the “hopper style”.  This style has come under scrutiny from fire safety personnel as the window can be bumped and close, trapping the person in the window opening.  

Concrete being cut for a typical Egress window installation. We can typically avoid this, with our opening system.

Since the HERR egress basement window was conceived, HERR window and door has been field testing this product over the past several years. We have worked through several designs, using a variety of different materials and slight variations. The model we have released to the public has the best performance and every aspect has been carefully scrutinized for peak performance.HERR  Egress Basement Window

HERR window and door makes the frames  custom to each project.  We have specific guidelines and calculations for determining Egress based on our design.  If you are doing a basement renovation or contemplating existing basement bedrooms, we strongly recommend ensuring you do have windows that meet the Egress Standards.  It is our hope that no one should ever need the HERR Egress Basement window but with it installed, we can guarantee peace of mind.


Exterior Updates can be a work in progress

Redoing the front of your home is never easy.  You could plan the design and execute it yourself.  If you are diligent and do your research, take detours from the big box stores, shop local and you’ll come out ahead.  However, I would say it does not hurt to consult a designer, get a feel for how finishes work and how they will perform together.  A good designer or decorator won’t over take a project, they will work with you to come to a design that everyone is happy with.


When we purchased our new home in 2014, I knew the front elevation needed a major over haul.  Before we could do anything to the actual structure, we needed to gut the bathroom, kitchen and basement.  And as far as the exterior went, I needed to weed, weed, and then weed some more.

Lymburn House Before
Lymburn House Before


First we had to replace the upper bedroom window.  The old PVC had deteriorated so significantly the frame was actually coming apart from the frame.  We had HERR window and door come and take out the old PVC window and replace it with a vinyl slider.

Lymburn side door
Lymburn New Side Door

In 2015 we had the side door replaced by HERR window and door, what a transformation, not only aesthetically but in regards to heat loss as well.  The existing door was a steal door with a wood frame.  Due to the exposure to the elements and lack of upkeep, the frame had sagged so badly it was no longer square.  When we would get strong western winds, snow would blow into the front entrance.  The HERR team came, took out the old door and frame, they replaced it with a beautiful Therma-Tru, Smooth Star slab from the Pulse collection with Chinchilla glass, and Auto Painted a gorgeous deep red.  There is still so much to do on this side of the house, but this has made an enormous difference!


It pays to work with experts, people who know the how and the why, and have the vision.  I have had so many clients run into issues with would be contractors and lazy trades.  It pays to go with someone who knows the how and the why.  There is a big difference between materials purchased at one of the big box stores in comparison to the products sold at specialty stores or wholesales.  For example, a faucet with the same brand name and similar look from Home Depot will have different internal pieces that make it less expensive.

Believe me, I know it is sometimes so difficult to see your vision when there are so many decisions to make.  Don’t be afraid to get out of the box, ask questions and consult people regarding specialized products and installations.

Its Ok to go in stages when finances permit.  When contractors give me an all or nothing estimate or they seem reluctant to changes or cost saving, red flags raise.  You don’t need to over extend yourself.  If you can update 3 things per year, in 3 years you could have a finished project.  It might not be as exciting as a “move that bus” “7 day make-over”, but it is much more practical. There are areas to save, and areas to spend, a good designer or contractor will help you to differentiate these areas and help you put a solid plan in motion.