When she asked how the installation would be managed and who would be completing the install one of the contractors told her ” Don’t worry about it, we know what we’re doing.” another contractor told her, “I’ve sold so much today I can’t really explain much else to you.”
- Who is doing the installation and what are their qualifications?
- What is the installation process and procedure?
- Is the installation procedure written out?
- What, how, when. Do they have a plan and a process. OR Is it left to the whims of the installer. HERR window & door has a what, if, then scenario for each of their installations. The Journeyman and Apprentice carpenters know the why, and the how. They can take an old window out and make adjustments for a better install based on site conditions. In the constructions industry we have a saying when something is done incorrectly “It must have been Friday afternoon”. Which refers to when a job is done lazily and steps are missed to get it finished quickly.
- If the person you are dealing with says” don’t worry about it, we’ll do a good job” without giving you any indication of what they will do during installation, major red flag.
- Qualifications, just because someone has been installing for 25 years does not mean that they have been installing correctly
If they brag that they will have your whole home of windows switched out in one day, another red flag. I would question that ability of a team of two or three people to properly prep a sill and tie in the sill to the vapour barrier within that time frame.
A failure of a window has 99.9% to do with the installation.The window companies have put tens of thousands of dollars into the engineering of the windows. What the envelope engineers have told us that its not a matter of IF water gets into your rough sill, its WHEN.