Who we are
We are HERR window & door and our website address is: https://replacemywindows.ca.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. If you complete an order for product, we retain the information you enter for the purposes of fulfilling that order.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you fill out a contact form, we will keep contact form submissions indefinitely for the purposes of researching your request and customer service. You may request that we delete this information at any time.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We also use Google Analytics to help us understand how our customers use our website — you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Who we share your data with
We use the Order Information that we collect generally to fulfill any orders placed through replaceMYwindows.ca (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with emails from a representative of HERR Windows relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our websites (for example, by generating analytics about how our customers browse and interact with our websites, and to assess the success of our emails and communications with you).
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wave to process online payments–you can read more about how Wave uses your Personal Information here. We use the various shipping entities when we ship orders you place.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We store Order Data indefinitely for the purposes of refunding, re sending, and researching your requests. Information provided for the purpose of a purchase is stored in a private secure database. You may request that we delete this information at any time. Credit card information is not held on this website.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
If you have any concerns about privacy related matters, feel free to conntact us.
By email at:
Subject: Privacy Compliance Officer
or by regular mail at:
HERR Window & Door
Re: Privacy Compliance Officer
6011 103A Street, Edmonton, AB T6H 1G9
How we protect your data
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Your credit card details are never saved past your initial transaction.